Privacy Policy
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Effective Date: August 12, 2026
Equinox Garage Door Repair and Installation Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through https://equinoxgaragedoorservices.com/ (the “Website”). This Privacy Policy explains what information we collect, how we use it, how we may share it, and your rights regarding your information.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our Website, submit a service request, request a quote, contact us, or otherwise communicate with us online.
By using our Website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide when you:
Submit a contact or quote request form
Request a garage door repair or installation service
Request an estimate
Schedule or inquire about a service appointment
Contact us by phone or email
Ask questions about our services
Communicate with us regarding an existing or potential project
Personal information may include:
Name
Email address
Phone number
Service address
City or location
Details about your garage door or requested service
Information contained in messages or inquiries
Any other information you voluntarily provide to us
Please do not submit sensitive personal information through the Website unless it is necessary for your requested service.
B. Non-Personal and Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
General Website usage information
Technical information regarding your interaction with the Website
We may use this information to improve Website performance, understand visitor behavior, maintain security, and troubleshoot technical problems.
3. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies.
Cookies are small text files stored on your device that can help websites function properly, remember preferences, analyze Website traffic, and improve the user experience.
Depending on the technologies enabled on our Website, cookies may be used for:
Essential Website functionality
Security and spam prevention
Website analytics
Performance monitoring
Remembering preferences
Third-party features
Marketing or advertising measurement, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the Website.
Please refer to our Cookie Policy for additional information about cookies and similar technologies.
4. How We Use Your Information
We may use the information we collect to:
Respond to inquiries
Respond to quote and estimate requests
Schedule and manage appointments
Provide garage door repair and installation services
Provide emergency garage door services when requested
Communicate with customers regarding requested services
Provide information about our services
Maintain customer and business records
Improve our Website and services
Analyze Website performance and usage
Prevent fraud, spam, abuse, and security issues
Protect our business, customers, employees, and property
Comply with applicable laws and legal requirements
Where permitted by law and where appropriate consent has been obtained, we may also use contact information to send marketing or promotional communications.
5. Phone Calls, Text Messages, and Communications
If you provide your phone number, we may contact you regarding your inquiry, quote, appointment, service request, or other customer-service matter.
Communications may be made by telephone, email, or text message where applicable.
If promotional SMS/text messaging is offered, applicable consent requirements will be followed.
You may opt out of promotional text messages by following the instructions provided in the applicable message, including replying STOP where supported.
Standard message and data rates may apply depending on your mobile carrier.
Consent to receive promotional text messages is not a condition of purchasing our services.
Phone calls may be monitored or recorded for quality assurance, training, documentation, security, or business purposes where permitted by applicable law.
6. Third-Party Services
We may use third-party services to operate, secure, analyze, or improve our Website and business operations.
These services may include, where applicable:
Google Maps and related Google services
Website analytics services
Spam-prevention and security services
Website hosting providers
Communication providers
Marketing or advertising platforms
Customer-service or scheduling platforms
Our Website may use Google Maps or similar third-party functionality to display location information.
Third-party providers may collect information or use cookies and similar technologies according to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services that you use through our Website.
7. How We Share Information
We do not sell your personal information.
We may share personal information when reasonably necessary with:
Service providers who help us operate our business
Website hosting and technology providers
Analytics and security providers
Communication and customer-service providers
Contractors or other parties involved in providing requested services
Professional advisers where appropriate
Government authorities, courts, or law enforcement when required by law
Parties when necessary to protect our rights, property, customers, employees, or safety
A successor or acquiring entity in connection with a merger, sale, restructuring, or similar business transaction
We seek to limit information shared with service providers to information reasonably necessary to perform their services.
8. Data Retention
We retain customer and inquiry information for as long as reasonably necessary for legitimate business or legal purposes.
This may include retaining information to:
Provide requested services
Respond to inquiries
Maintain customer records
Process accounting and tax matters
Maintain service and warranty records
Resolve disputes
Meet legal or regulatory obligations
Protect our business and customers
The specific retention period may vary depending on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information, subject to applicable exceptions
Request information about how your personal information is used
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests.
11. U.S. Users
This Website and our services are primarily intended for customers in the United States, including customers in New Jersey and surrounding areas served by Equinox Garage Door Repair and Installation Services.
Privacy rights may vary depending on your state of residence. We will handle applicable privacy requests in accordance with applicable federal and state laws.
12. Children’s Privacy
Our Website is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate action.
13. Third-Party Links
Our Website may contain links to or integrations with third-party websites, platforms, maps, services, or other external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Your interactions with third-party websites and services are governed by their respective privacy policies and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable laws.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
We encourage you to review this page periodically for the latest information regarding our privacy practices.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Equinox Garage Door Repair and Installation Services
41 Bancker Street
Englewood, NJ 07631
United States
Phone: (551) 345-4344